The most important goal of the service and support unit of the new product transformation company is to satisfy the customers, and in this regard, in order to provide better services to the respected customers through trained technicians, offices have been set up in different parts of the country, such as Tehran, Mashhad, Isfahan, Shiraz. And Tabriz pointed out. The activities of this unit can be divided into four general sections:
Installation, commissioning, training
After receiving the report from the sales unit, the customer will be contacted to coordinate and meet the basic needs of the device, and then the installation, commissioning and training steps will be presented to the customer in the shortest possible time.
Warranty
Nadipack devices have a one-year warranty. If there is a need to replace a part during this period, if the problem is due to the structure and not external factors, the free part will be provided to the customer.
Incoming calls
In case of a breakdown by the customers, the trained technicians of this unit are obliged to fix the problem within 48 hours at most.
Periodic services
At some point in the year, after announcing to the customers, periodic free services are provided, which is a factor to keep the relationship with the respected customers strong and friendly.